Refund policy
ShadesClothe Return & Refund Policy
Last Updated: August 18, 2026
At ShadesClothe, we want every customer to understand our policies before placing an order.
All Sales Are Final
Unless otherwise required by applicable law, all ShadesClothe purchases are final.
We do not accept returns, exchanges, or refunds for:
- Change of mind.
- Incorrect size selection.
- Incorrect color selection.
- Products that are no longer wanted.
- Personal preference.
- Failure to review product information before purchasing.
- Customer refusal of delivery.
- Incorrect or incomplete shipping information provided by the customer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of confirmed delivery.
Please include your:
- Order number.
- Name used for the order.
- Photos or videos showing the issue.
- Photos of the packaging when applicable.
- Description of the problem.
We may request additional information before determining whether an order qualifies for a replacement, store credit, or refund.
Approved Returns
Returns are only accepted when specifically authorized by ShadesClothe.
Do not send an item back without receiving return instructions from us first.
If a return is approved:
- The customer is responsible for return shipping unless otherwise required by law.
- Original shipping charges are non-refundable unless required by applicable law.
- The item must meet the return requirements provided by ShadesClothe.
- Refunds, when approved, will generally be processed after the returned item has been received and inspected.
Unauthorized returns may be refused.
Nothing in this policy limits any consumer rights that cannot legally be excluded or waived.